At the beginning of Phase Two, we had a second collaborative online workshop with Studio AndThen and the CCI team allowing to prototype drafts of Future Citizens and Place-Based concepts and Future Experience Narratives.
Within this phase, we developed draft Future Citizens and Future Places concepts and Experience Narratives that embody the research and concepts as tangible stories and scenarios capable of being viewed, interacted with, and experienced by citizens and GCC experts at the end of the project. Additionally, future artefacts were prototyped to explore how the CCI team could engage citizens in exploring the future of Glasgow, so to stimulate, and in some cases challenge, their perceptions and assumptions. The connections between the narratives and artefacts have been considered and designed to represent an accessible, relatable Future World vision, which translated the relationships between different People and Places.
In parallel, with the support of the Innovation School’s experts and CCI, the team developed ethnographic research methods to design online Citizen Engagement Days with people living and working in Glasgow, as well as an In-house Exploratory Days with experts within the GCC organisation to ground the research and to co-developed the design directions further
DEVELOPMENT
Road map
Following the first workshop, we developed a digital Interactive Roadmap linking together key design directions, relevant Research Cards and the CCI team’s on-going projects in order to understand which concepts and experience narratives were most relevant for the GSA team to develop with and for GCC and the CCI team.
Mafalda and I were charged to link CCI current project to the key drivers we develop during the first workshop with studio Anthen.
The Social Innovation paper from CCI, gave us evidence, but it also gave us that avenue to then take forward the outputs from the project to make sure they can actually be embedded within communities.
John Campbell
Development Officer
CCI
Linking CCI projects with our drivers
Road Map : linking CCI projects to our drivers
Drivers and research
This week has been used to re-define the drivers and for each of them identify the research questions, key stakeholders, key place and the research cards related.
I started to map our research cards according to each drivers on Miro and then we did it collectively and physically in the Studio.
We also identify some notion cards that could be considered in a under layer "Root Level" as extra cards back up for a more general landscape.
Visual overview of the number of research cards linked to our drivers
RESEARCH QUESTION
Since the first day, the notion of Trust kept coming up and was probably the most important to our work. Through a process of writing, cutting, reformulating questions for each driver, we managed to merge keywords together and crystallize our research question. As a team, alongside CCI, we believe that trust underpins our daily interactions and a prerequisite for any relationship to flourish. With this research question, we were addressing the root level that we hope allows participation to grow through an ecosystem of trust and care.
Neal Cameron
Student
Final Drivers
TESTING CARDS SESSION
The aim of this session was to understand what could be the benefits of the research cards for CCI and try out our ‘Research Cards Board’ in order to test out how CCI team could use them creatively and in qualitative ways. As a team we believe equipping CCI with generative tools such as civic board games could be a way to provoke conversations and stimulate informal engagements.
The workshop was successful and we got useful feedback on how to improve the cards for an easier and more efficient use. However, we think it would have been helpful to share the cards with the CCI team in advance in order for them to get familiar with the content and gain time.
Key feedback were : text heavy difficult to digest, adapt to common language, include icons or drawings, for final deliverable consider Miro again as a digital interactive platform.
At the beginning of Phase Two, we had a second collaborative online workshop during two days with Studio AndThen and the CCI team. The aim was to prototype two Future Worlds and their Citizens and Places through Experience Narrative, moving from ‘Now’ to what might happen ‘Next’ (evolutionary) and what might be ‘New’ (revolutionary) possibilities for the future. This workshop was a continuation of the workshop we had at the end of Phase One.
Pre-task
From our drivers, ‘System Based’ and ‘Human needs (people), we co-defined two axes that led to two foundations, ‘Connected & Diverse Community’ and ‘Disconnected & Standardize Community’, that served as a base to develop the two Future Worlds.
Day 1
Divided into two sub-teams for each foundation, we questioned how to create an ecosystem of trust in these 2 worlds through a series of quick exercises during the first day.
We started by identifying the three most pressing issues today in relation to each field: social, technological, economic & political. This allowed us to ground the ‘Now’, in order to move to the ‘Next’ with a common starting point for each team.
The next task was to explore the current main issues in our 'future world lenses'. What would be the impacts of those worlds in relation to the issues identified? Do we have any evidence of this? And what would be the key issues of these worlds? Along with Heather, Edoardo and Stas, I was in the ‘Disconnected & Standardize Community’ group. Through a well structured online board we share thoughts on post-it notes to start shaping our respective worlds.
Testing cards and digital board on Miro and Zoom
Main Issues that we recognized
Board created by Andthen studio for the workshop
The third exercise was to consider and start drafting potential
future people & places of our worlds, based on our research and drivers through quick brainstorming on Miro in order to prepare the task of the second part of the workshop: creating tangible experience and future scenarios of our future world. For this part of the workshop, we went back to our initial lenses team Citizen and place based to provide and put in practice the knowledge we acquired the past weeks.
The day concluded with a presentation with Stevie, Marianne and Kirsty. On Mural, we tried to visualise the principles, issues, people & places through a story. Finally we had to think about how our future services could cater to those future citizens and their unique needs. This helped us to find scenarios that were still connected to our research and grounded in reality
Day 2
In the morning we exchanged ideas to understand more our context and shape our world taking the context of covid as a starting point to inform how our future world would come from.
Each team had about 4h to create 1 min clips. In my group we splitted the task: while Stas and Heather were writting a script of the Future World and put together a presentation, Eodardo and myself created a storyboard for scenarios and made drawings for the short video.
This short time limit forced us to focus on the core elements of our concepts, although it felt limiting for more complex ideas. We then did a screening of the videos and further explanation on each world, with a short feedback session after each group.
People, places and opportunities of our future World
Overview of the presentation we made on mural to summarize our future world
Scenario - 'Disconnected & Standardize' world
Short video 'Disconnected & Standardize'
Short video 'Connected & Diverse'
Feedback
Experts Inputs
After the And then Workshop, we continue to consolidate and build our work on existing knowledge and practices. We made sure to get experts' input to feed a vision for Glasgow 2030, to shape engagement frameworks, and to envision potential future experiences and objects.
Together with Mafalda and Zsofia, we had the opportunity to have a zoom discussion with Leah Lockhart, Scottish figure of Design Justice. She shared with us the Scottish Community Development Center mission to upskill people in communities and other beneficial insights around trust and a hybrid approach that were very accurate to our project, research question and current aims for the project. This was very encouraging and build confidence. It confirmed the direction we already took for the project and offered us new key thoughts to consider during the whole project.
Janet gave us a talk about boundary objects, explaining what it was and how it’s a helpful tool to engage.
Leah Lockart
Freelance Designer and Researcher
Dr. Janet Kelly
Academic at GSA's Innovation School
STudents Workshop
Every time we had a workshop with Studio Andthen, we noticed that it gave us a structure and by so allowed us to work efficiently in a short time. From this model, Neal And Stas prepared and facilitated a workshop for the team on Wednesday to recreate this structured model. It was really helpful in preparation for the studio day about the engagement session as it was a first step to organize, synthesize and merge our research about the two worlds. I think it was very nice to see them reusing Andthen strategy as well as put into practice the skills we learned with the Professing Practice project.
Framing engagement process
During the studio day, Zoe hosted an online guided session with the help of a well structured Miro board to, step by step, understand who we wanted to recruit for the Engagement days and later on inform Stevie as soon as possible so he could contact people for recruitment.
This task gave us additional insights into who will inhabit our Glasgow 2030. One of the roles that emerged was what we called Cross-Pollinator, a specialist that acts as a bridge between authorities and communities.
Overview of the board we used to frame the engagement process - Under two lenses, one for citizens, one for experts, we wrote key principles of the Future World, Future People and roles, design opportunities, engagement needs, and recruitment needs. At the end of the day, we narrow down key roles and statements for our engagement aims.
Semi-speculative
'Eat the Invasive' - Tessa de Groot
Project I mentionned in my persona to-do list.
At the end of the week, we got Kaitlyn’s intervention. She introduced us to new methods to speculate and create future personas and artefacts. The task was simple and quite amusing :
- pick up a job/role we identified through our development (I took the gardener)
- create a to-do list of this persona.
The aim was to put ourselves in the shoes of the persona to completely become him and imagine his daily routine
sub-group
This week we finally decided to split the work into sub-teams. With Mafalda, we focused on the visual language of the Future World. It included visualization of Stories, People, and Places.
Artefacts
Giving insights to every sub-team
Future 'World', Stories, People and Places
Engagement Days
Future 'World': scenario
While Mafalda gathered the future people and places, Heather and I merged the two worlds ‘Connected & Diverse’ and ‘Disconnected & Standardize’ together. It allowed us to have a unique Preferable Future Vision between speculation & evidence-based propositions and between utopias & dystopias. This scenario served as a base to extract key points and potential issues that allowed us to build the 'foundations' of the world.
Process to merge the two world (left) - Merging the two 'Worlds' scenario (right)
Future 'World': Visual
In parallel, we gathered references to build a visual language based on the semantic of qualifier terms of the ‘World’. We wanted to visually play with ambiguous words such as ‘porous’ and use hand made technique to translate them. Expressing graphically the characteristics of the World would add an extra layer of meaning. To offer an experience of our Future Glasgow for a future audience, we considered the experiential dimension and sketched a layer-like structure that could be interactive and easy to access.
First Sketches, playing with textures, layered structures and imagining online interaction
Future People & places
Mafalda synthesized the Future Citizens, Places, and potential moments of action based on our research, the second workshop with studio Andthen, and the roles we voted for the Engagement Day recruitment. They aimed to develop tangible stories and scenarios capable of being experienced by citizens and experts for the engagement day and a larger audience at the end of the project.
Exploring Future Places, Spaces and key Moments
Designing Engagement
During the studio day, we tested the idea Stas and Zsofia had for the Engagement day. It was about visualizing with a molecule like model, the people or entities we interacted with during the first lockdown. The aim of their concept was to reconstitute people’s Network of trust and care in order to identify the relationships that changed or were created during covid, understand how and why they have changed and what influenced that change. The hope behind this activity was that it might inform how things could work in 10 years.
The use of the WOrld
Through discussions with the full team, we identified two uses for the Future 'World' and stories. A short term vision, created for the Engagement Day, and a long term vision, built from the engagement outputs and our research to inform our vision and concept for Glasgow 2030 to CCI and a wider audience at the end of the project.
Short term use of the 'World'
Use for the Engagement Days
Long term use of the 'World'
Use by CCI and GCC and wider audience
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Generate Stories
Following the ‘W’ questions (what, who, where …) allowed us to create a schema to generate scenarios. Our idea was to tell the same story through different points of view to represent the different roles we identified, to understand the multiple levels of the implication of each citizen, their relationship, and the complexity of the various aspects of the ‘World’.
To illustrate and have a clearer vision of each characteristic of the world, we took inspiration from existing projects in Social Design.
Developping stories based on the 'World" characteristics
Detail of one element of the world
Story Making
For the short term vision of the ‘World’, we decided to give a quick feel of Glasgow 2030 by showing its different aspects through one story. Our aim was to consider potential issues to avoid an utopian vision, and show that ‘Trust’ is a slow process. So we decided to tell the story in a comic strip style, through a citizen's eyes that isn’t fully trusting the system at first but slowly gets involved through the connections she makes.
The story in itself could happen in the ‘Now’ but the speculation was in the details (future services, emerging roles, future community organisation and future urban furniture).
Illustrations Collaboration,
Creation of story board based on the 'Generative scenario' schema
Making the visuals: black and white outlines by me and colourisation by Mafalda
Story Making strategy
Playing with semantics for the visual language
Collaboration with the team
The aim was to send this Story in advance to the citizens and experts for the Engagement Day.
To keep harmony with the rest of the team's work, we worked remotely with Neal and Edoardo to include the future services* they were created in our story.
*i.e. : they envisioned a future organization: the ‘Neighborhood Engagement Community’, a service that connects people, ensures feedback loops, by acting as a bridge between people and local authorities and addressing diverse needs.
Final Story
First try of story for the Engagement Day
Feedbacks from Kirsty, Marianne and Stevie
Shift in the project
In the end, the story and engagement artefacts haven’t been used by the Engagement team for the Engagement Day. Instead of focusing on participant’s reactions and understanding of Glasgow 2030, the Engagement team’s wanted to focus on participants’ own experiences and their environment of trust to offer them a more meaningful workshop. Their inputs would then nourish or validate our future vision and help build the future stories.
Global Future vision
For the global vision of Glasgow 2030, we envisioned a map where the key could refer to the principles of the future ‘World’.
Since the Engagement team was focusing on Networks of trust, it seemed evident to translate the multiple relationships between future citizens on the map. Taking the molecule like model created by the Engagement Team as a source of inspiration, we started sketching the complex relationships and systems embedded in our ‘World’.
Research on Global Future Vision
Mapping visual references
Research on Global Future Vision
Mapping relationships and systems
