In Phase 3, Staś and Zsofia facilitated the series of engagement sessions exploring Networks of care through a range of ‘phygital’ activities. Taking an asset-based approach, they investigated with participants how their networks of care could be strengthened and by so, could inform the future experiences of people in Glasgow 2030. The majority of the participants, citizens and experts alike, worked across different branches of the council such as policy, service development or woodlands and green space. Others included community artists in residence.
The engagement sessions were fundamental in generating new insights for the future vision we co-created. It allowed us to analyze, review, and evaluate if Glasgow 2030 was addressing the citizens’ needs equally.
With citizens at the centre of the future vision, the engagement sessions revealed the most fertile design opportunities for social innovation. Towards the end of Phase 3, we refined the design recommendations and further developed the handover digital material, which encapsulated the key findings through a range of stories, a framework for engagement, and a suite of speculative products and services.
This phase concluded with the final handover event with CCI and GCC expert-stakeholders, where the team delivered a series of professional presentations to the partner team, and to senior stakeholders and decision-makers from across the city.
DELIVER
The 'world's foundations
Together with Mafalda, we started Phase 3 by summarizing and synthesizing the ‘statement’ of the future ‘World’ into five foundations. They guided us through the rest of the project and allowed us to communicate the future vision in an accessible and easy way with the rest of the team.
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Story: redefining people, experts and places
As we wanted to translate the world through stories embedding future artefacts, merging with the artefact team became obvious.
Although we merged to redefine the future places, citizens and their respective artefacts, the final concepts and visuals of the world remained our focus with Mafalda and the artefacts, Neal & Edoardo's one. Together we attributed the most appropriate foundation to each persona.
Diagram mapping the layers of places, people and their realtionships
Examples of Future people, their roles and foundations of the world they relate to
World : mapping
In Phase 3, we worked collaboratively with a web designer, Neil, who had to create an online exhibition of the project. This outcome has been determinant in the choices we made. We wanted our ‘World’ to be accessible, interactive, and communicative. Inspired by risograph visuals, we visualized the global ‘World’ as a map with different symbols for each foundation. We thought it was clearer and simpler than using various layers as we did in previous sketches.
References
Miro Board, First sketches and digital draft
World : Structure and interface
Toward making the world interactive and the project’s deliverable accessible through a Website, we focused on the map as a portal to Future People, Stories & Artefacts and started referencing interactive platforms we could take inspiration from and sketching possibilities of the website’s interface.
First sketches of the interface
Website mockup
While pursuing to sketch the interface, together with Neal, Edoardo, Mafalda, and Chris, we represented schematically how things could interconnect to facilitate our meeting with Neil on Wednesday during that week. Also, I made a mockup of the website on adobe XD to give him a glimpse of how we pictured the Website, and a better understanding of the links between world, stories, and artifacts. This mockup would serve as a reference for Neil later on to build the interface and for our last review before Christmas break as it communicates to the rest of the team and project leads our global world and its components for the first time.
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Mockup of the Website
Schema of how things interconnect
Sketches of the interface
New strategy for storytelling
Considering the feedback we had in Phase 2 about including tension points into our stories, we reconsidered the elements they needed to implement. Along with and supported by the design opportunities that Staś and Zsofia developed from their engagements, this would serve as a solid base to make tangible, coherent, and probable stories.
Mapping key elements of each foundation
Evidencing the foundations with the design
opportunities from the Engagements Days
Future Citizens
After the break, we planned and split the deliverables to effectively collaborate and collectively produce them. Mafalda and I continued to focus on the world, future personas, and stories. Starting with the persona, I made the drawings while Mafalda wrote their description. Each persona was matching with one artefact, the several world foundations, and design opportunities and recommendations. We choose to represent them with personal items so they will look more real and singular. Gathering information around personas served as a base to have as much detail as possible to later on write and draw the stories.
Final Personas
First sketches, Color test + without objects
Miro Board, Final Personas, their identity and how they relate to each other
future world
In parallel, we created the final visual language of the Global ‘World’ vision. The process with Mafalda felt like a ping pong match, constantly sharing screenshots of our propositions on Miro and commenting and advising each other on work. When we were satisfied with a series of iteration, we asked for feedback from the team to push our ideas forward. Step by step, following this process we managed to deliver a communicative and meaningful global vision.
Various iterations of the global vision of the 'World'
References
Final 'World'
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Handmade drawings
Future Stories
Illustrating the stories has been an enjoyable process of collaboration with Mafalda. While I was doing the drawings, she was doing all the color making and we were completing each other. What I appreciated the most is that we were on the same wavelength, working very efficiently in confident and benevolent cooperation. We mainly exchanged through screenshots on Slack, to approve or provide feedback on the drawing or colors proposition.
Making the stories has been a long and strong collaborative process between me and Mafalda and the Artefact team. We used an open google document to collectively write, share and review the scenarios as well as to copy-paste and reshape content from artefacts descriptions.
Each story was connected to each other, setting an artifact in context, used by a character. The stories served as a pretext and provocation to convey our vision of a more inclusive and informal participatory democracy.
research cards
Over the project, we have developed cards to guide our research but until the end, never developed the final layout. Mafalda and I took over this deliverable. As they were meant to be digital, we made them one sided.
Now that we had the final stories and the overall picture of the World, we could carefully choose the cards that correspond the best to the scenarios. By evidencing the final stories and design opportunities with the cards, we closed the loop and repositioned the project back into the research from the beginning. In addition, we created the final board usable on Miro by the CCI team to generate conversation around topics or issues with citizens.
Final Cards
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Miro Board, Final Cards Board
Planning the presentation
Kirsty and Stevie draft an overview of a presentation plan to guide us with a structure to follow and content to share according to the different audiences. Chris, Heather, and Mafalda made a clear and well-structured schedule for the three presentations, detailing times and speakers for each part of it. We made the presentations collectively, and we all focused on the part and slides we were presenting. That way, we gained efficiency.
Executive presentation
Stas and Neal took over the Executives' presentation. I was happily surprised by the very positive feedback we got from the audience. They had no problem projecting themselves 10 years into the future to reflect on our speculation as our project was tangible. This was valuable because it meant that we made the project possible in the future in opposition to abstract and fictional. They mainly asked questions to the partner lead on how the CCI was projecting the ‘after’ project, and how they were planning to push it further and use the ideas we proposed.
Globally, they seemed very impressed also by the level of presentation in terms of visuals and vocabulary, which was very encouraging for us as a team and for us students at that stage of our studies. Indeed, it showed that we had achieved a certain level of practice and knowledge to communicate and conduct a project.
Network of solvers presentation
The second presentation was in front of the broad design community. It was the opportunity for us to present the project in more detail, including all the personas, artefacts, and their relationships. After presenting the project overview, we split into break-out rooms contrary to the first presentation. Mafalda and I were together. It was the chance for us to focus on one design opportunity through one persona, story, and artefact and debate after with a smaller audience.
Handover
The last presentation was less formal and we presented it to the rest of the CCI team.
It was a great opportunity to discuss the process of the project and reflect on what methods we used, what we learned, and what could be improved for next year. It was a good way to end the project and give input to improve the project for the following years
Final Deliverables
All the final deliverables are available on the archives.
